Refund & Exchange Policy

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Slight irregularities, if any, in the weave, prints, or embroidery are not defects; rather they are due to the fact that the fabric is hand
printed/hand woven/hand embroidered/hand painted. Hand-printed or hand-tie-dyed products may have a slight mismatch in prints, color
spills, and other errors introduced due to the virtue of being hand-printed. Do note that such issues add to the beauty of anything handmade. All products are thoroughly checked by us before shipping and we have a robust Q.C process in place.

While we try our best to capture the real color tones as closely as possible and our photographs are all in natural lighting, there might be
variations in the actual products w.r.t the images, as these are digital images and there is a dependency on the device you use to view the
images and the lighting at any point of time. Further digital images may not capture minute color tones, shots, or dual or mixed shades and
granular aspects of the fabric as a human eye can.

Refund or exchange of any product on grounds of color variations and granular aspects will not be possible. Please feel free to enquire about
any clarifications you may need on color, fabric, texture, weight of the product, dimensions, thread count or any other aspects which are of key
importance to you. Kindly read the details accompanying each image and if any queries, please do not hesitate to ask for clarifications before
deciding to buy. Most importantly, please avoid impulsive booking.

No returns; no refunds; no exchanges please, except in cases where an incorrect product or Damage product has been shipped to you. In such
cases, ONLY AFTER we check and confirm that the product shipped was incorrect, please return the incorrectly shipped product in the same
way as they were shipped to you and retain the original packing; also kindly note that the product(s) should be unused and not modified in any
way (fall/picot done/blouse fabric cut/blouse stitched, etc – will not be accepted). In the said case where the refund is approved by us, please note that the refund will be possible only to a bank account based in India. We will not provide a refund to any overseas accounts. The refund shall not include bank transfer charges or other transactional charges which you may have borne while purchasing the product. The cost of shipping such products back to us has to be borne by you. The decision for any credits will be solely at the discretion of the Sahasra Silk